Bonus Policy:

 
    BuyWin
    HIGH RTP NOW ALWAYS AVAILABLE WITH THE BUYWIN FEATURE

  • Enjoy top games with our brand new BuyWin feature and have the chance to win even more!

  • Games with the brand new BuyWin feature mean you have the chance to win even bigger, on every stake!

  • The BuyWin feature is only available to players in Germany with permanent residence in Germany.: Please note that for tax reasons, we charge a BuyWin fee of 5.3% on all bets, with cent amounts being rounded up. The BuyWin fee will be deducted from your player account together with the stake. For example, if you place a bet of EUR 1, an additional amount of EUR 0.06 will be debited from your player account (i.e. a total of EUR 1.06 will be debited from your player account). When you use Bonus Funds, We will deduct the BuyWin Fee from your Bonus Funds, on the same principle as with regular real money gaming funds, as long as you have sufficient Bonus Funds in your Player Account. Should you run out of bonus funds, We will debit the BuyWin fee from your real money game balance to your player account.

    Bonus Policy:
    Queen Play's promotion bonus terms, which comprise part of these Terms & Conditions, may be found at:


General Rules

  • In the event and to the extent of any conflict between these Terms & Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions shall prevail over these terms and conditions. The account holder is not entitled to a bonus promotion. Bonus campaigns shall be carried out exclusively in accordance with the possibilities permitted by law.

  • These terms and conditions form part of our Terms of Service, and their acceptance is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms of Service.

  • All bonuses offers are strictly limited to one: (i) per person; (ii) per household address; (iii) email address; (iv) telephone number, (v) identical payment account number (e.g. if you play with us or register with us in the United Kingdom debit card or for all other players debit card or credit card) or linked Skrill accounts; (vi) per IP address; (vii) computer (viii) mobile device (mobile or tablet); (ix) e-payment account; (x) application download and/or shared computer (by way of example only: public library, internet cafe or workplace). Queen Play's reserves the right not to credit you with an offer or to withdraw your participation in a promotion if you are currently registered in the OASIS blocking file maintained by the Darmstadt Regional Council. The granting of offers is at the discretion of Queen Play’s.

  • All Queen Play offers and bonuses are intended for recreational players only, accordingly, any activity which unfairly exploits or manipulates one or more bonuses or promotions offered by mrplay.com, is strictly forbidden.

  • In case where a player or a group of players engage(s) in Prohibited Play in respect of a promotion, Queen Play may, in its sole discretion: (i) limit the eligibility of those player(s) to participate in the relevant promotion; (ii) amend the terms of any bonus or offer; (iii) cancel and forfeit that player's or that group of players' offer, bonus eligibility, bonus amount and any associated bonus winnings at any time in respect of that promotion; (iv) charge an administration cost on the player up to the value of the deposit bonus or additional payment to cover administrative costs incurred by Queen Play with respect to any breach of these Bonus Terms to a reasonable level. (vi) ask players to provide evidence proving their identity so that Queen Play, in its sole discretion, is satisfied with its accuracy. Only then will Queen Play credit bonuses or other offers to the Player's account.

  • Offers and bonuses are valid only to players who have deposited into their active player account with the Website more than €20. The bonus amount per player per year is limited to €100.

  • These Bonus Terms were prepared in English. If there are any inconsistencies in any translated version, the German version shall prevail.

  • Queen Play may, from time to time, offer promotions and/or competitions which are governed by separate terms and conditions. Any promotions, bonuses or special gifts credited to your account must be used in adherence with such terms and conditions

  • Queen Play reserves the right to withdraw any promotion, contest, bonus offer or other special offer at any time. The account holder is not entitled to a bonus promotion.

    Slot Bonus Terms

    • All bonuses offered by Queen Play awill be subject to the following rules, which can be updated from time to time.

    • Queen Play Welcome Bonus - 100% bonus on your first three deposits. Unless otherwise stated. This bonus only applies for deposits of €20 or higher! All you need to do is just deposit the money in your Queen Play account and you will receive this bonus instantly!


      • For example:

      First deposit: 100% Up To €50 and 20 free spins on Book of Dead.
      Second deposit: 40 free spins on Book of Dead.
      Third deposit: 40 free spins on Book of Dead.

      The "Welcome bonus" terms & conditions:

    • Bonus campaigns shall be carried out exclusively in accordance with the possibilities permitted by law.

    • The "Welcome bonus" may not be used in conjunction with any other bonus, promotion or offer. There is no legal claim to a welcome bonus.”

    • The "Welcome bonus" must be wagered at Queen Play within 21 days of being credited to your account. Queen Play reserves the right, at any time, to revoke any welcome bonus not used within the allotted time period.

    • Please note that in the interests of fair gaming, we require you to have wagered a minimum of 35 times the sum of your welcome bonus before cashing out any winnings.


    • For bonus that is given before you make your first deposit on the site, the wagers you place will not count towards the number of times you need to wager the received bonus until you have executed, and we have received a deposit from you to your account.

    • Unless stated otherwise by Queen Play the non-deposit bonus is available to new players only (players who have not received this bonus before).

    • Our welcome bonus is automatic. However, there are various reasons for not receiving it and you may need to personally request it. If you have not received your automatic welcome bonus after making an approved deposit, please contact our support team. This can be done online while you are playing (click the "online support" button), or by emailing .). Just remember to state your username. In case of a lack of automatic crediting, no claims will arise.

  1. Spins bonus:

    • All Spins credited to a player's account must be used within 1 day from when the offer was granted. Unused spins will be removed from the account thereafter. There is no entitlement to a renewed crediting of the spins

    • Spins are considered as a bonus and must be wagered before any winnings can be cashed out. The Spins bonus is calculated as the total value of the winnings received through the use of the spins. The total value of such credit shall be subject to the wagering requirements set out below.

    • Any and all Spins bonus(es) shall be subject to the standard bonus policy detailed hereby.

    • Players, who initiate a deposit in order to receive spins as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering will lose the spins earned from the deposit or if used, any winnings earned from the spins. Only for brands that have welcome offer upon deposit.


  2. Promotional play restrictions:

    • All of Queen Play bonuses and winnings may only be cashed out after you have made at least one approved deposit and you have wagered at least 35 times (unless stated otherwise) of each bonus received.

    • Deposits may be withdrawn before a player’s wagering requirements have been fulfilled. However, if this occurs, all bonuses and winnings will be voided/removed from the player’s account. Players can withdraw their deposit through “my account” section.

    • Wagering on different games will contribute differently towards your wagering requirements.


    • For all bonuses that require a deposit the wagers you place will not count towards the number of times you need to wager the received bonus until you have executed and we have received a deposit from you to your account.

    • Winnings received through the use of the free bonus (no deposit) or free spins shall not exceed €100 Any winnings which shall be made with the free bonus or free spins which exceeds the €100 maximum, shall be considered as nil, and shall not be recorded as winnings. Only the maximum winnings of €100 can be withdrawn by the Player subject to the terms specified in the Bonus Policy.

    • Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made.

    • Bets placed on all versions of the following games will not count towards your wagering requirements: All Rush games, Blood Suckers. If the player placed bets on any of the games mentioned above before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal.

    • When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to €1 or €0.50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. The foregoing shall also apply to any bonus buy features.


  3. Daily Promotions:

    • All daily bonuses are subject to a €200 maximum per player per year unless otherwise stated.


  4. Deposit Match Up:

    • Unless stated otherwise, this bonus only applies the 1st deposit made by a player on a single day.

  5. Cash Back:

    • Cash back bonuses are a percentage of house winning paid to a player.
    • Cash back bonuses are only paid once a promotion has ended
    • Cash back bonuses that require a deposit, are paid up to the total of deposits made, and cannot exceed €200 in total per player and year.
    • Cash back bonuses that do not require a deposit, cannot exceed €200.

  6. Bonus Codes:

    • If a bonus code is not entered during the required deposit transaction, the player will not be eligible for the bonus associated with that bonus code.

    • Unless stated otherwise, all promotions run for 24hrs (7am -7am GMT).

    • Game winnings from “free spin” or “bonus” features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed.

    • No promotional or other type of bonus will be issued or allowed once money has been cashed out and is in the players pending account. This will remain until that cashout has been approved and the pending account has a zero balance. The aforementioned clause will also apply should there still be an available balance in the player’s active Queen Play account.

    • Other requirements may be set, according to the type of bonuses. All bonuses and any money won from that bonus will be erased from the players account after 21 days of inactivity. This only applies to players with a remaining bonus balance.

    • Queen Play reserves the right to remove prize credits from the accounts or deny a cash out request for prize credits , of any players who fail to comply with any of the above conditions. In the event of a dispute, Queen Play's decision is final and not subject to appeal.

    • Queen Play is committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 1am CET. Please do not hesitate to contact the Queen Play team. Just click on Contact Us

    Version Dev.246
    Last edited on 19-07-2022.

      Restrictions on Winnings

    • Unless otherwise detailed in this Bonus Policy or in any promotion, if you place a wager using only your bonus funds, and win, you will receive, depending on your chosen account currency, up to a maximum of €500 in winnings. If your winnings exceed €500 you will only receive €500.

    • Your Ability To Remove A Bonus From Your Bonus Balance: You are entitled to remove a bonus from your player account, if no game play has taken place with respect to such bonus. You can remove such bonus by removing manually it within “My Account”, or, by contacting our support team.

    • Queen Play’s reserves the right to offer specific bonuses to specific customers or groups of customers, within the limits of bonuses and discounts allowed by law.

Queen Play is committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 1am CET. Please do not hesitate to contact the Queen Play team. Just click on Contact Us .

Version Dev.246
Last edited on 19-07-2022.